Terms & Conditions

Welcome to SkyRide. These Terms & Conditions (“Terms”) govern your access to and use of SkyRide’s website, travel portals, booking platforms, applications, and related travel products and services.

By accessing, registering with, or using any SkyRide service, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please discontinue your use of our services.

1. About SkyRide

SkyRide provides travel booking solutions and digital travel services for individual travelers, families, business travelers, travel agents, agencies, corporate customers, and other authorized users.

Our services may include, without limitation:

• Flight booking and reservation services
• Hotel and accommodation bookings
• Travel insurance and related travel protection services
• Domestic and international travel booking services
• Online travel booking and customer support services
• Other travel-related digital products and services

Certain services may be delivered in collaboration with airlines, hotels, insurance providers, payment gateways, technology providers, and other third-party service providers.

2. Acceptance of These Terms

These Terms apply whenever you:

• Create or register an account with SkyRide
• Access or browse our website or platforms
• Make or manage a booking
• Submit a payment or transaction
• Use any other service provided by SkyRide

By doing so, you agree to comply with these Terms, together with any additional terms, policies, conditions, or service-specific rules applicable to the particular service you use.

3. User Responsibilities

You are responsible for ensuring that all information provided to SkyRide is accurate, complete, current, and legally obtained.

You agree to:

• Provide accurate traveler, customer, and account information
• Review booking details carefully before completing a transaction
• Ensure that names, dates, destinations, identification details, and other booking information are correct
• Keep your account credentials confidential
• Use SkyRide services only for lawful and authorized purposes
• Protect passwords and other access credentials
• Avoid unauthorized access to our systems or platforms
• Not submit fraudulent, deceptive, or unauthorized transactions
• Not interfere with the operation or security of our platforms
• Ensure that documents and information submitted through our services are authentic and legally obtained
• Comply with applicable laws, regulations, and third-party supplier requirements

You are generally responsible for activities conducted through your account unless the activity resulted from a security failure directly attributable to SkyRide.

4. Travel Bookings

Bookings made through SkyRide may be provided directly or through third-party travel suppliers and service providers.

Depending on the service, bookings may be subject to the applicable terms, conditions, fare rules, cancellation policies, availability restrictions, and other requirements of the relevant airline, hotel, insurance company, or other supplier.

A booking will generally be considered confirmed only after:

• The booking process has been successfully completed;
• Any required payment or authorization has been received; and
• A valid confirmation number, booking reference, ticket, voucher, policy document, or other applicable confirmation has been issued.

Travel inventory, prices, schedules, fares, room availability, seat availability, insurance products, and other information may change before confirmation because such information may be supplied or updated by third-party providers.

Customers should carefully verify all booking information before completing a transaction.

5. Prices, Taxes & Service Charges

Prices displayed through SkyRide may vary depending on the service and may include or exclude taxes, convenience fees, service charges, supplier fees, payment charges, or other applicable costs.

The applicable final amount payable will be displayed during the relevant booking or payment process, where applicable.

Prices and availability are subject to change until a booking has been successfully confirmed.

SkyRide reserves the right to correct obvious pricing, technical, system, or display errors. Where appropriate, customers may be contacted regarding such corrections before a transaction is finalized.

6. Payments

Payments must be made using the payment methods made available through the applicable SkyRide platform.

Certain transactions may require payment authorization, verification, reconciliation, or additional security checks before a booking or service can be completed.

You represent that:

• The payment information you provide is accurate;
• You are authorized to use the selected payment method; and
• The transaction is not fraudulent or unauthorized.

If a payment has been deducted but the booking remains pending, unsuccessful, or unconfirmed, SkyRide may need to verify and reconcile the transaction with the relevant payment gateway, financial institution, supplier, or service provider before confirming the booking or initiating a refund.

7. Cancellations, Amendments & Rescheduling

Cancellation, modification, rescheduling, or amendment of a booking is subject to the rules applicable to that particular booking and service provider.

Different suppliers may impose different:

• Cancellation deadlines
• Cancellation charges
• Amendment fees
• Rescheduling fees
• Fare differences
• Supplier penalties
• Refund restrictions
• Non-refundable conditions

Where applicable, relevant charges and conditions may be displayed before a cancellation or amendment request is completed.

SkyRide does not guarantee that every booking can be cancelled, modified, rescheduled, or refunded.

8. Refunds

Refund eligibility and the amount of any refund will depend on the applicable booking conditions and the cancellation or refund policy of the relevant supplier.

Where a refund is approved, processing may involve SkyRide, the applicable supplier, payment gateway, banking institution, card issuer, or other financial intermediary.

Refund processing times may vary due to:

• Supplier processing timelines
• Payment gateway procedures
• Banking or card-processing procedures
• Financial institution requirements
• International payment processing
• Verification or reconciliation requirements

Where legally and contractually permitted, applicable service charges, cancellation fees, supplier penalties, payment charges, or other non-refundable amounts may be deducted from the refund.

9. Third-Party Suppliers

SkyRide may facilitate access to services provided by independent third parties, including:

• Airlines
• Hotels
• Travel insurance providers
• Payment gateways
• Technology providers
• Other travel-related service providers

Third-party services are subject to the respective provider's availability, operational conditions, policies, terms, and restrictions.

SkyRide may not directly control the schedules, inventory, pricing, operational decisions, service quality, or performance of independent third-party providers.

Issues relating specifically to a third-party service may also be governed by that provider's terms and conditions.

10. Technology Services

SkyRide may provide online booking platforms, travel portals, software applications, or other digital travel services to customers and authorized business partners.

Access to certain services may be governed by additional commercial, technical, subscription, or service agreements.

Users of SkyRide technology services agree to:

• Keep account credentials secure
• Use the platform only for authorized purposes
• Protect authentication credentials
• Implement appropriate security controls
• Use customer and traveler data responsibly
• Comply with applicable privacy and data-protection requirements
• Comply with applicable supplier and third-party requirements
• Avoid excessive, abusive, or unauthorized system requests

SkyRide may restrict, suspend, or terminate access in cases involving unauthorized use, abuse, security concerns, policy violations, or other misuse.

11. Account Security & Suspension

You are responsible for maintaining the confidentiality and security of your account credentials, including usernames, passwords, authentication information, and other access credentials.

SkyRide may restrict, suspend, or terminate an account where it reasonably believes that the account:

• Has been used for fraudulent or unlawful activities
• Has been compromised or accessed without authorization
• Has violated these Terms
• Has been used to interfere with or abuse our systems
• Is associated with suspicious transactions
• Creates security, financial, legal, or operational risks
• Has been used in an unauthorized manner

Where appropriate, SkyRide may request additional verification or documentation before restoring account access.

12. Platform Availability

SkyRide aims to provide reliable and accessible platforms and services. However, uninterrupted availability cannot always be guaranteed.

Services may become temporarily unavailable or experience delays because of circumstances including:

• Scheduled maintenance
• Software updates
• Technical upgrades
• Server or infrastructure issues
• Internet or network interruptions
• Third-party system failures
• Supplier system downtime
• Payment gateway issues
• Cybersecurity or security incidents
• Regulatory requirements
• Events beyond SkyRide's reasonable control

SkyRide will make reasonable efforts to restore affected services when practical.

13. Intellectual Property

All intellectual property associated with SkyRide, including website designs, interfaces, logos, trademarks, branding, databases, documentation, graphics, content, systems, and technology, is owned by or licensed to SkyRide or the applicable rights holder.

Unless expressly authorized in writing, users may not:

• Copy or reproduce our technology or content
• Modify or create derivative works
• Reverse engineer or attempt to extract source code
• Distribute or commercially exploit our systems
• Resell unauthorized access to our services
• Systematically reproduce or publish our content
• Use our intellectual property without authorization

Nothing in these Terms grants you ownership of SkyRide's intellectual property.

14. Prohibited Activities

Users must not use SkyRide services to:

• Conduct fraudulent or unauthorized transactions
• Violate applicable laws or regulations
• Gain unauthorized access to accounts, servers, or databases
• Introduce malware, malicious code, or harmful software
• Disrupt or attempt to disrupt our systems
• Scrape or systematically collect data without authorization
• Abuse booking platforms or other technology services
• Circumvent security or access controls
• Impersonate another person, company, or organization
• Submit false, misleading, or unlawfully obtained information
• Use our services for unauthorized commercial purposes
• Engage in activities that may compromise the security or operation of our platforms

SkyRide may take appropriate action, including restricting or terminating access, where prohibited activity is identified or reasonably suspected.

15. Limitation of Liability

SkyRide will make reasonable efforts to provide reliable travel booking and related services. However, certain circumstances may be outside our reasonable control.

To the extent permitted by applicable law, SkyRide will not be responsible for losses or disruptions arising from circumstances such as:

• Airline cancellations or schedule changes
• Hotel or accommodation issues
• Supplier inventory or availability changes
• Third-party system failures
• Payment gateway interruptions
• Network or internet failures
• Government restrictions or regulatory actions
• Events beyond our reasonable control
• Other failures attributable to independent third-party providers

Any liability of SkyRide, where applicable, will be determined according to the nature of the service, applicable booking conditions, separate agreements, and governing law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

16. Changes to Our Services

SkyRide may modify, update, enhance, restrict, suspend, or discontinue any service, feature, platform, pricing structure, or functionality from time to time.

Changes may be made for reasons including:

• Technology improvements
• Security requirements
• Regulatory compliance
• Supplier changes
• Operational requirements
• Business considerations
• Product development

Where required by applicable law or agreement, SkyRide may provide appropriate notice of material changes.

17. Changes to These Terms

SkyRide may update these Terms from time to time to reflect changes in our services, technology, business practices, legal requirements, or operational policies.

The updated version will be made available through the relevant website, application, or platform.

Your continued use of SkyRide services after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law & Dispute Resolution

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which SkyRide operates, unless a different jurisdiction is specified in a separate written agreement.

Any dispute arising from or relating to these Terms or the use of SkyRide services shall be handled in accordance with the applicable legal and judicial processes of the relevant jurisdiction.

For business, corporate, or authorized business customers, a separate agreement may specify additional governing-law and dispute-resolution provisions.

19. Privacy & Data

SkyRide may collect and process information necessary to provide bookings, payments, account management, customer support, fraud prevention, security, and other legitimate business functions.

Use of personal information may also be governed by SkyRide's applicable Privacy Policy, which forms part of the overall framework governing use of our services.

Users are responsible for ensuring that information submitted through our platforms is accurate and that they have the necessary authorization to provide such information.

20. Contact Us

If you have questions or concerns regarding these Terms, bookings, payments, cancellations, refunds, or other SkyRide services, please contact SkyRide through the contact information provided on our official website or the relevant platform.

21. Your Agreement

By accessing or using any SkyRide website, mobile application, travel portal, booking platform, or related service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

SkyRide

Making Travel Simple. Connecting You to Better Journeys.